Request or Update Product Data



Hello!

Please follow the instructions below. Please note that while our standard turnaround time is 5 working days, during busy periods it may take a little longer. Upon submitting this form a ticket will be created in our system, all updates will be provided via this ticket.

ERRORS ON PRODUCT PAGES

If you have spotted a mistake on a product page please fill out the form with:

  • The SKU - visible on the product page
  • The product name
  • Select the "Product Page Issue" job type from the dropdown menu
  • A short description of the issue and steps that should be taken to correct it
  • (Optional) A screenshot of the page

DATA REQUESTS

If you have received a request for product data please select the "Data Request" option from the dropdown. Data requests should only be for information such as:

  • Images
  • Barcodes
  • Weights & dimensions
  • Datasheets (if they are being requested by a distributor)
  • Filling out distributor spreadsheets

Any requests for more general information should be handled by Marketing

BRAND MANAGERS ONLY

UPDATING PRODUCTS

  • Please select "Product Update" from the Job Type dropdown menu
  • In "Task Description" describe change you would like to make, the more detail the better. Please include product name and SKU to ensure we are able to update the product precisely.
  • Attach any relevant files if you have them (picture references, copy etc.)
  • Click Submit

NEW PRODUCTS

  • Download the New Product Template here
  • Fill out the Template with all the information you have- refer to the instructions in the sheet for how to do this.
  • On the Data Form please select "New Product" from the dropdown menu
  • Write a short message outlining how many products you are adding and what categories they are from
  • Attach the Template(s)
  • Click Submit

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