Hello!

Please follow the instructions below. Please note that while our standard turnaround time is 5 working days, during busy periods it may take a little longer. Upon submitting this form a ticket will be created in our system, all updates will be provided via this ticket.

ERRORS ON PRODUCT PAGES

If you have spotted a mistake on a product page please fill out the form with:

• The SKU - visible on the product page
• The product name
• Select the "Product Page Issue" job type from the dropdown menu
• A short description of the issue and steps that should be taken to correct it
• (Optional) A screenshot of the page

DATA REQUESTS

If you have received a request for product data please select the "Data Request" option from the dropdown. Data requests should only be for information such as:

• Images
• Barcodes
• Weights & dimensions
• Datasheets (if they are being requested by a distributor)
• Filling out distributor spreadsheets

Any requests for more general information should be handled by Marketing

BRAND MANAGERS ONLY

UPDATING PRODUCTS

• Please select "Product Update" from the Job Type dropdown menu
• In "Task Description" describe change you would like to make, the more detail the better. Please include product name and SKU to ensure we are able to update the product precisely.
• Attach any relevant files if you have them (picture references, copy etc.)
• Click Submit

NEW PRODUCTS

• Download the New Product Template here
• Fill out the Template with all the information you have- refer to the instructions in the sheet for how to do this.
• On the Data Form please select "New Product" from the dropdown menu
• Write a short message outlining how many products you are adding and what categories they are from
• Attach the Template(s)
• Click Submit